Contact Us
Whether you have a question about how sweepstakes casinos work, spotted something on the site that needs a second look, or want to talk to us about a listing, this is the place to start. We read every message that comes in, even if we can't always reply as fast as we'd like.
What we can help with
Sweeps Sites covers the fast-moving world of sweepstakes and social casinos — sites that let players use free virtual currency, and in many cases a second sweepstakes-style currency, to enjoy casino-style games without traditional real-money wagering. We're happy to hear from readers on topics like:
- Questions about how a specific platform's Gold Coins and Sweepstakes Coins (or equivalent) work
- Corrections if you believe a rating, offer detail, or eligible-state list on this site is out of date
- General feedback on how we review and rank sweepstakes casinos
- Enquiries from operators about being featured or updating existing listing information
- Press or partnership enquiries
What we can't do is give you legal advice about whether a particular sweepstakes casino is permitted where you live, confirm redemption timelines for a site we don't operate, or resolve account issues you're having with an operator directly. For anything account-specific — verification, a stuck redemption, a bonus that hasn't credited — the operator's own support team is who can actually look into it, since they hold your account details and we don't.
Before you get in touch: things worth checking first
A lot of the questions we get can be answered faster by checking a couple of things on the operator's own site, since terms and eligibility can change without much notice:
- State availability — Sweepstakes casinos decide state-by-state which players they'll accept, and this list changes. If you're unsure whether a site serves your state, check its terms page directly rather than relying on older information.
- Redemption requirements — Minimum redemption thresholds, identity verification steps, and processing times vary by operator and are usually spelled out in their terms and conditions.
- Age requirements — Most platforms require players to be at least 18, and some set the bar at 21 depending on the state or company policy. This is worth confirming on the operator's site before signing up.
If you've checked those and still have a question specifically about our content, ratings, or how we put this site together, we want to hear from it.
What to include in your message
To help us respond usefully, it's worth including:
- The name of the sweepstakes casino your question relates to, if applicable
- A brief description of what you're asking about or what you think needs correcting
- Your state, if the question involves eligibility — laws and operator availability differ across the country
- Any screenshots or links that help explain the issue, where relevant
A note on what this site is — and isn't
Sweeps Sites is an independent research and comparison resource. We don't operate any sweepstakes casino, we don't process redemptions, and we don't hold or manage player accounts. Our ratings reflect independent research into welcome offers, game libraries, and how each platform presents its Sweepstakes Coins model — they're not customer reviews, and commission from any operator we link to never determines where a site ranks.
Because laws around sweepstakes promotions vary by state and continue to evolve, we can't confirm whether a specific platform is available or permitted for your particular situation. If you have questions about the legal side of sweepstakes gaming, our Responsible Gambling page is a good starting point, and our Terms and Conditions page covers how we operate this site. You can also learn more about our editorial approach on the About Us page.
Response times
We aim to get back to genuine reader and operator enquiries within a reasonable timeframe, though this can vary depending on volume. If your question is urgent and relates to an active account issue — a payment, a bonus, or a verification hold — please contact the operator in question directly, since they're the only ones with access to your account.